What Information We Hold and Why
When you create an account, we collect your name, email address, contact number and the payment method you register — whether that is bKash, Nagad or Rocket. This lets us verify your identity, process deposits and withdrawals, and match your wallet to your account record. We
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also collect device data: your browser type, operating system and session timestamps. This helps us detect unusual login attempts and keep your account secure. When you use our support channel, the content of that conversation is stored so our team can follow up accurately. We do
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not sell your personal data to third parties. Data shared with payment processors — such as the mobile wallet services you use — is limited to what those processors need to complete your transaction. We retain your account data for as long as your account remains
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active and for a period after closure as required by applicable law. If you are in Bangladesh, your use of this platform and how your data is managed depends on local law and eligible regions. We use SSL encryption on all data in transit between your
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device and our servers. Cookies placed on your browser help us remember your session and language preference — you can manage these through your browser settings at any time.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.